FREQUENTLY ASKED QUESTIONS
- Can I receive a product catalog?
- Can I order a rod section?
- Where can I find Schematics for my Reel?
- How do I order parts for my Reel?
- Which number should I call for service in North America for Tica Products?
- How do I file a warranty claim?
- Where do I send my Tica reel for repair or service?
- How long does it normally take for repair?
- Can I buy Tica Products direct?
FREQUENTLY ASKED QUESTIONS ABOUT REELS
- How do I set my drag for the pound test line I'm using?
- There is No drag pressure.
- What do I do about Line twist?
- Bail will not close correctly.
- My handle spins backwards on hooksets.
- Line does not stack correctly on my spinning reel.
- The drag on my reel is not smooth.
- Reel does not cast as far as it used to.
FREQUENTLY ASKED QUESTIONS
Rod sections are available for purchase or replacement. If your rod is covered by warranty, you may send in the remaining portion for a full replacement. See Warranty for instructions and requirements.
Go to the Schematic Page and your schematic can be found. If you cannot find what you are looking for please call us at 1-800-390-5268.
Please fill out the order form found in the Customer Service page or click here. Once you submit the form we will call you with prices and to collect credit card information. Also you can call us to place an order. The number is 1-800-390-5268. Please do not email any credit card information.
You may call 1-800-390-5268 for service. Customer service is available from 8:30 am to 5:00 pm Pacific Time.
Please follow the directions on the warranty page under the customer service.
You may send your Tica product to:
6952 South 220th Street
Pacific Business Park
Kent, WA 98032
The average turnaround time for warranty and chargeable repairs once payment is received is approximately 3-5 working days. It may vary depending on seasonal demand.
Authorized dealers located throughout the United States and Canada only sell our inline products. Some closeouts, accessories, and apparel can be purchased direct. Call 800-390-5268 if you are having difficulty finding a specific product.
As a rule of thumb, mount your reel to the rod then feed the line through each guide. Now with the rod at a 45˚ degree angle use a scale and set the drag so that it gives at approximately 1/4 of the line's breaking strength for mono and (1/3 for braid,) during this process it is necessary to simulate a fishing condition. Therefore, the rod must be held in a stable position either by a person or a rod holder.
If you are using braided line, test for line slippage. You can test for line slippage by tightening the drag knob to the maximum setting. Hold the line securely with your thumb and forefinger, and turn the handle. If the spool rotates and the line stays in place you have line slippage.
The solution is to wrap two layers on monofilament spliced to your braided line or wrap 2 layers of masking tape around the spool arbor. This provides grip for the braided line and will prevent line slippage.
Line was not wound on the spool correctly. Reels with slow or super slow oscillation must have line wound on using the reel. If line roller bearing/bushing is binding, lubricate with oil or replace line roller bearing.
- Weak bail trip spring - replace bail trip spring.
- Bail wire is bent or out of shape - replace bail wire.
- Corrosion on bail pivot - clean corrosion and apply oil to the pivot.
Faulty anti reverse bearing. Replace anti reverse bearing. Reel is over lubricated with oil. Clean all the oil from the anti reverse bearing.
Reel needs shims to adjust spool height on the reel. If the line is too high on the spool add a shim. If it is too low remove a shim.
Check spool for damage. Lack of grease on the drag washer or drag washer soaked with oil. Replace drag washers or re-grease.
Check spool support bearings for smoothness and corrosion. If not smooth or corroded replace bearing. There is excessive dirt or oil on spool shaft or spool lip, clean dirt/oil with a Q-tip and rubbing alcohol.